This book is about how crucial things work in our business and personal lives – the things that aren’t covered well in business training, but are essential if we want to achieve a high and sustainable level of performance.

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Think of this as a handy toolkit or user manual. Like any good manual, it is designed to be clear and accessible without glossing over the genuine complexity that sometimes underpins real life. As Einstein is reputed to have said: “everything must be made as simple as possible, but no simpler.”

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The book is presented in web format so that it can be accessed and referenced easily. It will be continuously updated, so please let us know how it could be improved!

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To get started, pick a problem from the section below. Once you are familiar with the book you can find exactly what you want using the main navigation toolbar at the top, Book Navigation page or the simplified layout in the footer.

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Ian Ross and Brian Wood